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Order confirmation notification
Send a WhatsApp Business API message immediately when a new order is created in VTEX, confirming purchase details and thanking the customer.
Shipping status updates
Automatically send WhatsApp Business API messages to customers, updating them whenever their VTEX order status changes (e.g., processed, shipped, out for delivery).
Order tracking information
Send tracking links or shipment tracking PDFs via WhatsApp Business API as soon as VTEX order status updates to "shipped."
Post-purchase upsell
After a VTEX order creation, use WhatsApp Business API to immediately share complementary product recommendations, special offers, or discount coupons.
Customer feedback collection
When VTEX updates the order status to "delivered," automatically send a WhatsApp Business API message requesting customer feedback or a product review.
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VTEX order created
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{{__phrase_integrations.trigger__}}
VTEX order created
When an order is created in your VTEX store
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VTEX order status updated
When the order status is updated in your VTEX store
{{__phrase_integrations.trigger__}}
Loop through VTEX orders
Search through VTEX order records manually and enroll matching records to the flow, and execute subsequent actions
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Incoming message received
When a new or existing contact sends a message to you
{{__phrase_integrations.trigger__}}
Outgoing message sent
When you send a message to a contact
{{__phrase_integrations.trigger__}}
Incoming messages from the Click-to-WhatsApp (CTWA) ad
When a new or existing contact sends a message to you from a Click to WhatsApp ad
{{__phrase_integrations.trigger__}}
WhatsApp message status update
When the status of an outgoing WhatsApp message updates to the selected status during its message lifecycle
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WhatsApp Flow response received
When a customer submits a completed WhatsApp Flow
{{__phrase_integrations.trigger__}}
VTEX order created
When an order is created in your VTEX store
{{__phrase_integrations.trigger__}}
VTEX order status updated
When the order status is updated in your VTEX store
{{__phrase_integrations.trigger__}}
Loop through VTEX orders
Search through VTEX order records manually and enroll matching records to the flow, and execute subsequent actions
{{__phrase_integrations.trigger__}}
Incoming message received
When a new or existing contact sends a message to you
{{__phrase_integrations.trigger__}}
Outgoing message sent
When you send a message to a contact
{{__phrase_integrations.trigger__}}
Incoming messages from the Click-to-WhatsApp (CTWA) ad
When a new or existing contact sends a message to you from a Click to WhatsApp ad
{{__phrase_integrations.trigger__}}
WhatsApp message status update
When the status of an outgoing WhatsApp message updates to the selected status during its message lifecycle
{{__phrase_integrations.trigger__}}
WhatsApp Flow response received
When a customer submits a completed WhatsApp Flow
{{__phrase_integrations.action__}}
Send message
Send a message via the selected channel
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Send media
Send a media file via the selected channel
{{__phrase_integrations.action__}}
Send message
Send a message via the selected channel
{{__phrase_integrations.action__}}
Send media
Send a media file via the selected channel
{{__phrase_integrations.trigger__}}
VTEX order created
When an order is created in your VTEX store
{{__phrase_integrations.trigger__}}
VTEX order status updated
When the order status is updated in your VTEX store
{{__phrase_integrations.trigger__}}
Loop through VTEX orders
Search through VTEX order records manually and enroll matching records to the flow, and execute subsequent actions
{{__phrase_integrations.trigger__}}
Incoming message received
When a new or existing contact sends a message to you
{{__phrase_integrations.trigger__}}
Outgoing message sent
When you send a message to a contact
{{__phrase_integrations.trigger__}}
Incoming messages from the Click-to-WhatsApp (CTWA) ad
When a new or existing contact sends a message to you from a Click to WhatsApp ad
{{__phrase_integrations.trigger__}}
WhatsApp message status update
When the status of an outgoing WhatsApp message updates to the selected status during its message lifecycle
{{__phrase_integrations.trigger__}}
WhatsApp Flow response received
When a customer submits a completed WhatsApp Flow
{{__phrase_integrations.action__}}
Send message
Send a message via the selected channel
{{__phrase_integrations.action__}}
Send media
Send a media file via the selected channel
{{__phrase_integrations.trigger__}}
VTEX order created
When an order is created in your VTEX store
{{__phrase_integrations.trigger__}}
VTEX order status updated
When the order status is updated in your VTEX store
{{__phrase_integrations.trigger__}}
Loop through VTEX orders
Search through VTEX order records manually and enroll matching records to the flow, and execute subsequent actions
{{__phrase_integrations.trigger__}}
Incoming message received
When a new or existing contact sends a message to you
{{__phrase_integrations.trigger__}}
Outgoing message sent
When you send a message to a contact
{{__phrase_integrations.trigger__}}
Incoming messages from the Click-to-WhatsApp (CTWA) ad
When a new or existing contact sends a message to you from a Click to WhatsApp ad
{{__phrase_integrations.trigger__}}
WhatsApp message status update
When the status of an outgoing WhatsApp message updates to the selected status during its message lifecycle
{{__phrase_integrations.trigger__}}
WhatsApp Flow response received
When a customer submits a completed WhatsApp Flow
{{__phrase_integrations.action__}}
Send message
Send a message via the selected channel
{{__phrase_integrations.action__}}
Send media
Send a media file via the selected channel
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