Question 1

Do I need to pay for WhatsApp Business API?

Accepted Answer

Yes. To set up WhatsApp Business API through SleekFlow, you will need to pay a monthly API provider fee and a WhatsApp messaging fee that is charged per conversation. To estimate your cost, use our free pricing calculator ​​here https://sleekflow.io/whatsapp-pricing-calculator . For Pro and Premium plan users that are yearly subscribers, onboarding support will now include expert guidance throughout the completion of the official WhatsApp Business API application process, SleekFlow account setup, to the management of Facebook Business Verification, along with a one-hour-long user training and chat backup.

Question 2

Can I use WhatsApp Business API without subscribing to SleekFlow?

Accepted Answer

Yes, you can talk to our sales team about our Messaging API for WhatsApp.

Question 3

What happens if I reach the customer contact limits?

Accepted Answer

When you exceed your customer contact limit, you will no longer be able to send messages to your contacts until the limit has been increased by upgrading your subscription plan or purchasing the Additional Contacts add-on at $49 USD monthly.

Question 4

Is it possible to add on extra users or contacts for free?

Accepted Answer

Yes! Simply leave a review on G2 or Capterra and share your experience with SleekFlow, then fill in the form to enjoy extra users or contacts for your account.

Question 5

What qualifies as a broadcast message?

Accepted Answer

Any messages sent using SleekFlow's Broadcast or Automation feature will count as a broadcast message. Do note that broadcast messages do not include any outbound message your team sends through the Inbox feature.

Question 6

Does SleekFlow offer advanced automation setup and training for our team?

Accepted Answer

Yes, we do! With our Chatbot and Automation Setup Support Plan, our dedicated onboarding team will guide your team on workflow customization, from staff permissions to customer flows and even automation rules. Contact us now to learn more about the pricing!

Question 7

Does SleekFlow offer onboarding support?

Accepted Answer

Yes! All yearly plan users will receive free onboarding support which includes guidance on WhatsApp Business API application and Facebook Business verification, SleekFlow account setup, and 1-hour user training from our team of experts.

Question 8

Is there any add-on for additional customer contact limits?

Accepted Answer

Yes, you may purchase the customer contact add-on at $49 USD monthly. If you have a large number of contacts, get in touch with us for a tailored plan!

Question 9

What happens if I reach my limit for broadcast messages?

Accepted Answer

You’ll receive a reminder to upgrade when you near the limit. You will not be able to send broadcast messages once the limit is exceeded.

Question 10

Are there additional charges for each instant messaging channel added?

Accepted Answer

Most instant messaging channels do not have additional charges. However, some channels such as SMS and WhatsApp may incur additional fees for API setup and message quotas. Contact us to learn more!

Question 11

Does SleekFlow integrate with WhatsApp?

Accepted Answer

Yes we do! We are an official WhatsApp Business Solution Provider (BSP). SleekFlow always ensures that customers obtain the best pricing for a large volume of messages. You can also connect to multiple WhatsApp channels and own multiple official WhatsApp Business accounts (WABAs). Talk to our customer support team to see which one works best for you.

Question 12

What are the available methods of payment?

Accepted Answer

We accept all major credit cards through our accredited payment gateway partner, Stripe. We also offer alternative payment methods for invoices exceeding $10,000 USD. Talk to our team to learn more.

Question 13

Can I cancel anytime?

Accepted Answer

Plans can be cancelled at any time without incurring any cancellation fees and will no longer be renewed at the next renewal date. All data stored on your accounts will also be erased within 3 months or upon request.

Question 14

What is Priority support?

Accepted Answer

Access our highest level of technical support with a dedicated escalation channel where issues can be resolved via service tickets or direct messaging. Your queries will be prioritized, and responses will be received in two to three hours as long as it falls from 10 am to 7 pm (UTC/GMT: +8:00) from Monday to Friday. If third-party software support is required, SleekFlow will also deliver configuration guidance and troubleshooting assistance. Only yearly billing is accepted for this support plan.

Question 15

What are conversations? How do we define conversations?

Accepted Answer

Conversations are the fixed 24-hour sessions that start when the first business message in a conversation is delivered, either initiated by the business or in reply to a user message.

Question 16

What is a WABA (WhatsApp Business Account)?

Accepted Answer

A WhatsApp Business Account allows businesses to use the WhatsApp Business API to communicate directly with customers. It is possible to register more than one phone number per WABA.

Question 17

How are the charges calculated?

Accepted Answer

Charges are based on the country code of the customer that your business is communicating with. Rates for business-initiated and user-initiated conversations vary by country or region.

Question 18

How much does it cost to use the WhatsApp Business API?

Accepted Answer

SleekFlow offers 3 different plans for businesses who want to use the WhatsApp Business API starting from USD 79 per month. The Premium Plan, which is the most popular one, costs USD299 per month if you pay yearly. We also provide flexible additional headcount plans to suit your needs. Contact us to find out more.

Question 19

How SleekFlow helps unleash your WhatsApp business potential?

Accepted Answer

Customize and set Quick Reply Buttons and interactive messages to answer FAQs. Reduce response time so you can reach customers faster on chat and provide instant support. Deliver a seamless experience to your customers with SleekFlow.

Question 20

What is a WhatsApp button for a website?

Accepted Answer

The WhatsApp button is a widget that allows you to add a Live Chat link to your website for free. Visitors of your websites can start a conversation with your business on WhatsApp simply by clicking on the website. They will be redirected to WhatsApp and prompted to write a message to the WhatsApp number you’ve set. Take a look at the widget at the bottom right of our website! Imagine your website visitors connecting with you in just 1 tap!

Question 21

What are the advantages of adding a WhatsApp Live Chat button to my website?

Accepted Answer

With the WhatsApp Live Chat button on your website, customers and website visitors can reach out to you without saving your number. This is the most convenient way for them to chat with you. This provides a better experience for your customers and drives conversion to your business. Having a WhatsApp button can also help collect your customers’ phone numbers, which you can use for improving your lead generation and sales even when they leave your website.

Question 22

How do I put a WhatsApp button on my website?

Accepted Answer

Simply fill in the required field on our free WhatsApp Button Generator, customize the design and the message of your button. You’ll get a set of code and instructions on how to embed it to your website, or share the code with your developer.

Question 23

How does the WhatsApp button on a website work?

Accepted Answer

Simply use our Free WhatsApp Button Generator and create your own WhatsApp Button. Add the code to your website and you’re good to go! Just like the widget at the bottom right of our website, once you’ve added the button to your website, your customers and visitors of your website will be able to connect with you easily!

Question 24

Is embedding WhatsApp buttons on your website free?

Accepted Answer

Yes! It’s completely free. Customize your WhatsApp buttons with SleekFlow’s free tool and explore your WhatsApp business potential now!

Question 25

Is WhatsApp Business API free?

Accepted Answer

No. Unlike WhatsApp Business App which is free, charges for WhatsApp Official Business accounts are based on the country code of the customer that your business is communicating with. Rates for business-initiated and user-initiated conversations vary by country or region.

Question 26

What are the limitations of WhatsApp Business API?

Accepted Answer

Messaging: Limited to 1000 unique message recipients per day, but can be upgraded to 10,000 or even unlimited if specific WhatsApp requirements are fulfilled. Chat: Group messages are not supported by Official WhatsApp Business API. Contacts cannot invite the Official WhatsApp number to the group chat. WhatsApp Business API does not support WhatsApp calls as well. Broadcast: The message content must be an approved template message without any attachment.

Question 27

How to know if WhatsApp Business API is essential for your business?

Accepted Answer

WhatsApp Business API is recommended for medium to large businesses and enterprises, or anyone who is looking to mass broadcast messages without limit using an official, legitimate WhatsApp account. If you are struggling to handle inquiries or looking to provide better customer support, the multiple logins and automated chatbots on WhatsApp Business API will also be of great help.

Question 28

How to integrate your current WhatsApp Business account with API?

Accepted Answer

You can contact SleekFlow and a localized expert will be assigned to assist you. Alternatively, apply directly through official WhatsApp Business Solution Providers (BSPs). However, do note that the latter option consumes more time and effort, and might be more costly compared to the former.

Question 29

What is a WhatsApp Business Solution Provider (BSP)?

Accepted Answer

WhatsApp Business Solution Providers (BSP) are Business Messaging Platform Partners selected by WhatsApp from Meta to offer professional WhatsApp Business API solutions. You can find the WhatsApp Business Solution Provider list here: https://www.facebook.com/business/partner-directory/search?solution_type=messaging&platforms=whatsapp

Question 30

Where are Whatsapp Business API documentation and related links?

Accepted Answer

You may visit Meta for Developers at https://developers.facebook.com/docs/whatsapp/ for detailed WhatsApp Business API documentation and related links.

FAQ

Pricing

WhatsApp Pricing Calculator

WhatsApp Button Generator

WhatsApp Business API