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Order confirmation notification
Send a Instagram DM message immediately when a new order is created in VTEX, confirming purchase details and thanking the customer.
Shipping status updates
Automatically send Instagram DM messages to customers, updating them whenever their VTEX order status changes (e.g., processed, shipped, out for delivery).
Order tracking information
Send tracking links or shipment tracking PDFs via Instagram DM as soon as VTEX order status updates to "shipped."
Post-purchase upsell
After a VTEX order creation, use Instagram DM to immediately share complementary product recommendations, special offers, or discount coupons.
Customer feedback collection
When VTEX updates the order status to "delivered," automatically send a Instagram DM message requesting customer feedback or a product review.
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VTEX order created
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VTEX order created
When an order is created in your VTEX store
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VTEX order status updated
When the order status is updated in your VTEX store
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Loop through VTEX orders
Search through VTEX order records manually and enroll matching records to the flow, and execute subsequent actions
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Incoming message received
When a new or existing contact sends a message to you
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Outgoing message sent
When you send a message to a contact
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VTEX order created
When an order is created in your VTEX store
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VTEX order status updated
When the order status is updated in your VTEX store
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Loop through VTEX orders
Search through VTEX order records manually and enroll matching records to the flow, and execute subsequent actions
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Incoming message received
When a new or existing contact sends a message to you
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Outgoing message sent
When you send a message to a contact
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Send message
Send a message via the selected channel
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Send media
Send a media file via the selected channel
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Reply post comment
Send an automated response when someone comments on your social post
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Reply post comment via direct message
Send an automated private message when someone comments on your social media post
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Send message
Send a message via the selected channel
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Send media
Send a media file via the selected channel
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Reply post comment
Send an automated response when someone comments on your social post
{{__phrase_integrations.action__}}
Reply post comment via direct message
Send an automated private message when someone comments on your social media post
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VTEX order created
When an order is created in your VTEX store
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VTEX order status updated
When the order status is updated in your VTEX store
{{__phrase_integrations.trigger__}}
Loop through VTEX orders
Search through VTEX order records manually and enroll matching records to the flow, and execute subsequent actions
{{__phrase_integrations.trigger__}}
Incoming message received
When a new or existing contact sends a message to you
{{__phrase_integrations.trigger__}}
Outgoing message sent
When you send a message to a contact
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Send message
Send a message via the selected channel
{{__phrase_integrations.action__}}
Send media
Send a media file via the selected channel
{{__phrase_integrations.action__}}
Reply post comment
Send an automated response when someone comments on your social post
{{__phrase_integrations.action__}}
Reply post comment via direct message
Send an automated private message when someone comments on your social media post
{{__phrase_integrations.trigger__}}
VTEX order created
When an order is created in your VTEX store
{{__phrase_integrations.trigger__}}
VTEX order status updated
When the order status is updated in your VTEX store
{{__phrase_integrations.trigger__}}
Loop through VTEX orders
Search through VTEX order records manually and enroll matching records to the flow, and execute subsequent actions
{{__phrase_integrations.trigger__}}
Incoming message received
When a new or existing contact sends a message to you
{{__phrase_integrations.trigger__}}
Outgoing message sent
When you send a message to a contact
{{__phrase_integrations.action__}}
Send message
Send a message via the selected channel
{{__phrase_integrations.action__}}
Send media
Send a media file via the selected channel
{{__phrase_integrations.action__}}
Reply post comment
Send an automated response when someone comments on your social post
{{__phrase_integrations.action__}}
Reply post comment via direct message
Send an automated private message when someone comments on your social media post
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