Messaging inbox

Collaborate to deliver the best omnichannel experience

Integrate all the messaging channels, including WhatsApp and SMS, into one place to provide efficient customer support in real-time.

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SAY GOODBYE TO APP-SWITCHING

Meet customers where they are on an omnichannel messaging platform

Let customers reach out through their preferred channels. Respond to customers from multiple channels while organizing the context in a single inbox.

TEAM UP WITH CO-WORKERS

Fuel performance with collaboration

Rev up your sales, marketing, and customer support efforts by organizing users and teams. Foster collaboration and achieve greater transparency in communication management.

Assign conversations

Automate qualifying questions to categorize incoming messages. Route conversations to dedicated agents or teams based on issue type, agent expertise, or customer preferences.

GAIN 360 DEGREE CUSTOMER VIEW

Engage strategically with contextual insights

Manage, edit, and segment contacts within the inbox. Automate contact updates based on external events.

Build a social CRM powerhouse

Create custom labels, filters, and lists to categorize chats and prioritize tasks. Quickly identify contacts for specific inquiries and track progress. Send bulk messages to targeted categories. Automate care for special customers.

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Integrate with external applications

Sync your Shopify store, Salesforce CRM, HubSpot CRM, Stripe account, and more into the inbox. Gain instant access to customer activity, orders, and invoices right next to the chat. No tab-switching, just direct insights.

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