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How AI can improve your customer experience

Discover how AI enhances the customer experience with predictive analytics, personalisation, and omnichannel engagement—without replacing human agents.

Julian Wong

What is a support ticket and why is it important?

Learn how service tickets help track customer inquiries, improve organization, and streamline faster resolutions for your team.

Sylvia Chan

Chatbot 101: Here's everything you should know to get started

What is a chatbot? Discover the benefits of a conversational chatbot solution for your website or e-commerce, and learn from some examples.

Joy Liu

AI customer support agent: How to set up one?

Explore the benefits of having AI support agents. Learn how to implement one for enhanced customer service for your business.

Sylvia Chan

A step-by-step guide to Salesforce webhook configuration

Discover the steps to configure webhook triggers in Salesforce. This guide explains how to set up outbound messages for seamless automation.

Charles Lee

Ticketing system: keep track and manage customer complaints effectively

Track and manage customer issues effectively with an AI ticketing system. Streamline support requests and boost customer loyalty.

Sylvia Chan

13 ticket handling best practices every support team needs

Optimize your support with 13 proven ticket-handling tips. Elevate ticketing efficiency, reduce response times, and keep customers happy with best practices.

Danesh Ramuthi

The ultimate guide to using Google Business Messages for improving customer experience

Learn all about Google Business Messages from our guide, from setup to best practices to improve customer experience & boost conversions for your business now!