Flow Builder

Automate unique chat experiences for every customer

Visualize your chat automation to capture customers' behavioral cues and trigger engagement, sales, and support messages at the right time. Manage data workflows and team collaboration across channels—all without writing code.

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Use Case

Accelerate growth with customer journey automation in chats

FAQ chatbot

Guide customers to resolve problems independently through interactive buttons and generative AI in a messaging interface.

Order tracking

Allow customers to track orders by integrating chatbots with your system for tracking number validation and real-time updates.

Lead management

Capture leads from social media, ads, website widgets, or QR codes by asking pre-qualifying questions and assigning them to the best agent.

Form inquiry handling

Catch webhooks from form submissions to save new contact and inquiry records, sending messages to close the loop instantly.

Collect application data

Guide customers through steps for quotations, requests, and applications, collecting necessary information and documents upfront to expedite review.

BOOST EFFICIENCY

Connect the entire engage, sell and support experience

Automate messages triggered by events across online and offline touchpoints to create unique 1:1 customer journeys at scale. Start conversations tailored to customer history, preferences, and real-time behaviors at the right times—no more fragmented experiences across multiple channels.

Event-driven triggers for multiple channels

Auto reply chatbot automation

Conversation assignment automation

DEEPEN INSIGHTS

Automate customer interactions and data workflows all at once

Save contact information collected by chatbots into a CRM to build detailed zero-party customer profiles. Automate the collection and updating of customized data types, such as appointments, quotations, and enrollments, to improve message building and seize every opportunity to convert or reengage.

Data workflow automation to create or update data record

Trigger campaigns based on data records

Customer segmentation automation

Contact information update automation

INCREASE ENGAGEMENT

Keep your messages personal, even as customer needs evolve

Use conditions to find specific audience, automate different scenarios with branching, and add dynamic variables to make sure your messages always hit the mark. Push and pull information from any source using webhooks or API requests, activating your data to personalize messages further.

Enrollment conditions to filter relevant audience

Create different paths based on specific conditions

Automatically generate branches based on buttons

Custom Integration via webhook and APIs

Reference trigger data or chat response with flow variables

RAPID DEPLOYMENT

Design, test, learn, and iterate your strategy quickly

Start quickly with our ready-to-use, customizable automation templates. Set extra nudges to maintain consistent customer interactions without overwhelming them. Examine specific runs for troubleshooting. Gain insights on what’s effective and what’s not, and easily make changes.

Automation flow templates

Detailed flow logs

Time delay an action until a specific timestamp

Timeout messages nudge customers if they don't respond

Node analytics

INTEGRATION