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59 istilah AI agentic yang wajib dipahami tim CX, sales, dan support biar AI agent kamu benar-benar bisa mengobrol, bukan sekadar merespons
Achmad M Hanafi
Meta AI WhatsApp Business adalah fitur AI dari Meta di ekosistem WhatsApp untuk mendukung aktivitas bisnis sehari-hari, misal mencari info dan menerjemahkan.
Kalyca Kris
Cara menangani komplain pelanggan dapat dilakukan dengan berempati, memberi informasi jelas dan tepat, serta dilakukan cepat agar pelanggan tidak frustasi.
CSAT adalah metrik Customer Satisfaction Score untuk mengukur sejauh mana pelanggan puas terhadap suatu produk, layanan, atau interaksi tertentu.
SleekFlow kini bersertifikasi ISO 42001. Pelajari apa yang dicakup standar tata kelola AI ini dan artinya bagi percakapan pelanggan Anda.
SleekFlow Compliance
Customer service email adalah email untuk membantu, membimbing, atau memberi kepastian pelanggan terkait masalah yang mereka hadapi. Pelajari tipsnya di sini.
Customer analytics adalah cara sistematis untuk menganalisis data dan perilaku pelanggan seperti preferensi, demografi, dan pola pembelian mereka.
Social media automation adalah proses mendelegasikan tugas di media sosial kepada sistem automasi. Inilah solusi bagi Anda yang mengelola banyak akun sekaligus.
Email campaign adalah serangkaian email marketing yang dikirim sekaligus ke banyak penerima dengan tujuan tertentu. Pelajari jenis dan cara membuatnya di sini.
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